Ashton Group Customer Reviews & Testimonials
I used Ashton's services when my garburator broke down and I am so impressed by the service! End-to-end, the service was friendly, professional, and the very high quality. All the customer service reps I communicated with (one to set up the appointment ...and another to confirm the appointment prior to arrival) were excellent. Eddie is a fantastic technician: he identified the problem and provided a clear explanation along with options and recommendations. Servicing was quick and he was careful and tidy. In addition to stellar service, the prices are very reasonable and true to the estimation I was given (garburator replacement will cost 350 - 450+ depending on model). I am definitely using Ashton for any future servicing I need. I had one recommendation to make, my only wish is that Eddie gets a shirt with his name on it :'-)
We live in a large heritage home, with a 40+ year old boiler for a radiant heating system. The boiler was not working, and we were informed by another heating company that it could not be repaired because parts are very difficult to source, and that the ...boiler needed to be replaced. We were informed that the cost to do so would be in the tens of thousands of dollars. I asked Ashton to come over and give us a quote for new boiler. Mo from Ashton initially came, and indicated that we should bring over Klaus who has more experience with older boilers. Klaus came over a short time later, and after inspecting the boiler for himself, said that it was perfectly fine and could be easily fixed. When I asked whether parts would be difficult to source, he said all it needed was a new valve which he had sitting in his truck. He then fixed it in less than an hour after arriving. So all in all, Ashton (and Mo and Klaus in particular) saved us tens of thousands of dollars doing a simple fix that others had told us was not possible. It’s rare to find that kind of diligence and honesty these days, and we would recommend Mo and Klaus without any hesitation to any of our family and friends.
Jerome came to fix our AC today. HIs service is prompt and professional. Cost is reasonable. Jerome, thanks for your great work, and for coming out on a long weekend Sunday!
Atabak came to to repair my shower that had no cold water. He was able to figure out what parts he needed to get without having any name brands on the shower fixtures. He was extremely knowledgeable, was able to get the part very quickly and replaced it ...all in a very short time. He was very friendly and had excellent customer service skills. I would highly recommend both Ashton Mechanical and Atabak as a technician!
Eddie was very professional and courteous. He did an excellent job of identifying the source of the problem quickly and explaining what happened and the work to be done. He did not rush to get the job done but rather took enough time to double check ...that everything was resolved before leaving. I also really appreciate the effort he made to leave the work area cleaner than when he arrived.
Great company. Technicians were very professional and did an A+ job. Project Communication was top notch and we always knew what to expect. I have no reservations recommending Ashton service group 100%. Great job guys. Keep it up!
I suspected my house perimeter drainage of being plugged because water was now entering my crawl space during a significant rainfall. I sought several quotes. Most were much less expensive than Ashton. The Ashton rep advised me to be aware that most of ...firms don’t use very powerful equipment. As such these firms can’t clean as well as Ashton or handle really tough jobs. Not knowing how bad my drainage problem was, I went with another firm who was $1000 cheaper. They could not unplug my drainage pipes, suggesting I had roots in my pipes. They quoted me another $4500 to dig up the side of my house to “properly” repair my problem. If I stayed with them, my total bill would have been $5600. I spoke Ashton again and told them what happened with the other contractor. I did not get an “I told you so.” Brent simply assured me they could do the job without have dig up my property. Also said that they would know very quickly if they could not clear the blockage using hydro flushing. If that was the case, he would significantly lower the cost for the work. I decided to go with Ashton. It turns out my pipes were plugged primarily with mud. During the work, Moises, the Ashton technician, showed me what he was finding using a camera. After he was finished, Moises also showed me the inside of my drainage pipes. I could see that they were now clean and able to function properly. I made a poor choice going with the cheaper quote. That first contractor was wrong and that cost me $1100 for useless work plus they wanted another $4500 for a total of $5600. Ashton costs me $2500. The cheaper quote turned out to be the much more expensive job. I was very pleased with Ashton’s and recommend them to anyone looked to address a house perimeter drainage issue.
Jerome is a friendly professional technician. He not only fixed the problem, but did all inspections as well. The mostly inspired me is he also showed/explained his findings, and quoted me before doing the job. Excellent! Well done!