Ashton Plumbing Heating & Air Conditioning

Diagnosed and fixed all 3 toilets quickly. Was friendly and professional. I’ll use Ashton Plumbing again.

This experience is posted on behalf of a neighbour who required assistance to solicit the expertise of a plumbing service and repair business to perform emergency service to unblock a sanitary sewer drain for a private residence - single family home. The blocked sanitary sewer drain was first discovered when the ground floor laundry tub overflowed. This occurred in the evening. The 24/7 emergency service repair operator was prompt in contacting a service repair technician who in turn called the house to obtain details of the situation. Based on the Q & A phone call session with the on duty technician it was deemed appropriate to schedule the sewer drain unblocking service for the following morning. A team of two arrived to attend to the service. Once, the situation was assessed various mechanical drain openers were deployed - from standard snakes to industrial augers. The blockage was stubborn and eventually an industrial coil auger was required to penetrate through the blockage. The auger head day lighted at the municipal manhole/inspection chamber. A flush of waste water flowed through and the auger was retracted. The flow of waste water was a short lived victory due to the fact the blockage self sealed as waste water flowed. The technician advised a Hydro Flush was required. The crew and equipment was lined up for the next day. Success in clearing the blockage and the backed up sanitary waste was achieved thanks to the use of the Hydro Flush device and skilled efforts of the crew. The sanitary sewer drain was cleared of obstructions, backed up sanitary waste and then pressure washer cleaned with the special rotary nozzle head. This cleaning was visually confirmed with the insertion of a pushable sewer line camera with a high power light array. The video view commenced from the house cleanout, down the drain and exited at the municipal manhole/inspection chamber - a distance of approximately 60 feet. In conclusion, this was a difficult and stubborn sewer drain blockage (sanitary wipes, heavy absorbent towels, stringy fabric plus backed up sanitary waste). The technicians persevered and redeployed with specialized equipment after each set back to ultimately clear and clean the sanitary sewer drain. A challenging job well done. Peace of Mind was achieved for the home owner.

Jerome was awesome. Very knowledgeable and answered all of our questions.