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Residential Dispatcher


Website Ashton Plumbing & Air

Job details


$51,000–$58,000 a year

Job type


Pulled from the full job description
Casual dress
Company events
Dental care
Disability insurance
Extended health care
Life insurance

Full Job Description

About Us

Ashton Mechanical Group is growing! We are currently hiring for a Dispatcher to join our growing Residential Team!

Ashton Mechanical Group is a leading provider of HVAC services. Our experienced technicians work throughout the Lower Mainland providing, heating, air conditioning, ventilation, and mechanical system service and maintenance. We provide a professional work environment with career advancement for when you are ready to take the next step.

We are proud to say we have never laid anyone off due to shortage of work.

A few quick facts about Ashton Mechanical Group:

  • We are a family business with 90+ employees proudly serving Metro Vancouver for 35+ years.
  • Our Residential Team services homes throughout the Lower Mainland, completing around 10,000 service calls and 600 installations per year.
  • We are proud to have worked for notable companies and several municipal governments including City of Vancouver, City of Richmond, Cadillac Fairview, Westbank, and Wynford Properties.

To learn more about who we are check out our commercial department website: www.callashton.com


  • Answering client inquiries and booking service calls
  • Coordinating with a team of customer service representatives and field technicians efficiently
  • Providing our customers with a professional experience from the first phone call to the completion of work
  • Perform all duties with a high level of attention to detail.

Qualifications and Requirements

  • Excellent customer service attitude in a fast paced environment
  • Strong oral and written communication skills. Fluency in English.
  • Strong computer skills including use of Microsoft Word and Outlook.
  • Patient and willing to “go the extra mile” for clients and the team is a must.
  • Highly organized with exceptional follow-through abilities.
  • Enthusiastic team player who can also work well independently.
  • Superior time management skills
  • Knowledge and/or previous customer service experience in the construction, plumbing and HVAC industry a strong asset.

Compensation & Perks

  • Incentive and bonus plans
  • 2-weeks paid vacation to start
  • Extended health and dental benefits
  • 5% RRSP matching available after 1 year of employment
  • Paid training to support continuous growth and to encourage promotion and advancement within the company
  • Work anniversary gift & birthday gift
  • Dog friendly office – yes you can bring Fido!
  • Monthly pancake and food truck breakfasts, BBQ lunches
  • Company sponsored team building events including weekend fishing trips, baseball games, golf tournaments, go karting, paintball, mani-pedis, and an annual Christmas party!

Job Types: Full-time, Permanent

Salary: $51,000.00-$58,000.00 per year


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • RRSP match
  • Vision care


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Supplemental pay types:

  • Bonus pay
  • Overtime pay


  • Customer Service: 5 years (preferred)
  • Dispatching: 1 year (preferred)
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